The current, as of 30 June 2004, Live Support system in Tiki works well. But there are various loose ends that requires finishing and a tidyup for it to work perfectly.
improve the operator console "new chat request" notifications
delete
print style
email to the user at end of conversation
Ideas:
Discussion/participation
There are a few quirks in this, particularly browser related and a problem with sending the users name. I now have a use for this myself, so am going to spend some time getting it useable.