Loading...
 
Features / Usability

Features / Usability


Is TikiWiki appropiate for an IT department KB

question

I am looking for wiki software in order to implement a knowledge base for my I.T. Department.

We need something we can use to document the resolutions to problems quickly so that other support staff can save time in the future and not reinvent the wheel for known issues.

We would also use it to document set procedures such as step by steps on how to backup, restart servers, all the steps to take when a new user joins the network, when a user retires, etc.

The interface to add/edit articles should be web based and/or via a desktop application.

United Kingdom

Hi Alex,

I've used tw in my company for a similar purpose and it works well. The Users like the idea of being able to create and edit the pages online. tw also provides loads of other features that are useful too, such as forums, and trackers.

One thing to note with the knowledge base idea is that the vanilla TikiWiki searching can be a bit hit and miss. I implemented IBM's Omnisearch with great success (so far).

As for a desktop interface - I don't think there is one that comes out-of-the-box, but I did develop a prototype interface in C# as an experiment and it all seems possible, just requires some development effort I suppose.

rikrak

Catalan Countries

> One thing to note with the knowledge base idea is that the vanilla TikiWiki searching can be a bit hit and miss. I implemented IBM's Omnisearch with great success (so far).
>
Rikrak, I would be great if you could contribute your Omnisearch-adaapted-to-Tiki code as a TikiMod.
Search feature in Tiki is something that many non-dev people would like to see improved...
xavi

United Kingdom

> Rikrak, I would be great if you could contribute your Omnisearch-adaapted-to-Tiki code as a TikiMod.
> Search feature in Tiki is something that many non-dev people would like to see improved...
> xavi
>

Hi Xavi,

We currently have the search feature on it's own web page - we then have a link to it from our tw site. The next step is to integrate it into the site itself. This'll be a two phase project: First to create the appropriate search input form with the results output to a new browser window, secondly to integrate the results into tw's main frame. I don't see there being a big problem with all of this apart from time! Oh, and I need to learn php toobiggrin

When it's done I'll post some sort of "how-to" and publish any code that was necessary.

rikrak


Upcoming Events

No records to display

Why Register?

Register at tiki.org and you'll be able to use the account at any *.tiki.org site, thanks to the InterTiki feature. A valid email address is required to receive site notifications and occasional newsletters. You can opt out of these items at any time.