I am looking for wiki software in order to implement a knowledge base for my I.T. Department.
We need something we can use to document the resolutions to problems quickly so that other support staff can save time in the future and not reinvent the wheel for known issues.
We would also use it to document set procedures such as step by steps on how to backup, restart servers, all the steps to take when a new user joins the network, when a user retires, etc.
The interface to add/edit articles should be web based and/or via a desktop application.