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Features / Usability

Features / Usability


Problems installing Live Support

posts: 12 United States

Live Support does list under Menu/Settings,
and I can designate Operators, but
I get an error page when I click on the "Module Options" tab.
Also the "Generate HTML" button just flashes the page, I can reach the Generate HTML page manually, but the generated html code is not parsed.

posts: 1817 Catalan Countries

Hi BLissTiki

Please, report a bug about it at the Bug Tracker. See links above where it says

"First time visitor? Read this first, please (click here)"

Thanks, and welcome to the Tiki Community! smile


posts: 12 United States

Thank you for responding Xavier.
It looks like Live Support has been broken for over 2 years.

https://dev.tiki.org/item5435

As I am very new to Tiki Wiki, and now find myself as the admin of a large system where our new members require considerable coaching, Live Support is really important to us.

Is it appropriate for me to make a Wish that such an important feature be given repair priority? Are there other avenues I could take to bring attention to this lost feature?

If BigBlueButton really can replace Live Support without the use of video, I would be willing to install it, try it out, and document how to use it as the New-Live-Support. But first, I would need someone experienced with it to recommend it.


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