Features / Usability

Features / Usability

Live Support (question and mysql error)

posts: 8311 Israel

I have discovered the "Live Support"... Great ! :-)


How can an operator or a caller know when the other side as cut the conversation ?

In my similation the caller closed the windows and nobody was warned.

While clicking "report", i saw i could acces the messages by clicking on the total number of messages (far right msgs) but i got an error :

Warning: mysql error: Unknown column 'tlr.reqId' in 'where clause' in query:
select tlr.`operator_id`,tlr.`user_id`,tle.`data`,tle.`timestamp`,tlr.`user`,tlr.`operator`,tlr.`tiki_user`,tle.`senderId` from `tiki_live_support_events` tle, `tiki_live_support_requests` tlr where tle.`reqId`=tlr.`reqId` and (`senderId`=`user_id` or `senderId`=`operator_id`) and `tlr.reqId`=?
in /home/httpd/vhosts/xxxxx.com/xxx/xxx/lib/tikidblib.php on line 133

Fatal error: Call to a member function on a non-object in /home/httpd/vhosts/xxxxx.com/xxx/xxx/lib/tikidblib.php on line 151

What went wrong ?